Privacy Policy

This policy applies to the website www.narochestate.by and describes how personal data is processed for visitors and guests who submit a booking request.

Data you provide yourself through the booking form: name (optional), phone number (required), email (optional), and your selected check-in and check-out dates.

Any other information you send us directly — for example, in a message via WhatsApp, Telegram, Viber, or email.

Technical data that your browser sends automatically when you visit the site: IP address, cookies, browser type and version, device type, operating system, and the source of your visit, including UTM parameters if you arrived via an advertising or partner link.

We do not request or collect passport details, payment credentials, or other special categories of personal data through the site.

Processing your booking request and contacting you to confirm your stay dates.

Responding to questions sent through the site's contact channels.

Keeping the site technically operational: hosting, security, and troubleshooting.

Analyzing and improving the site — we use Yandex Metrica for this, which shows which pages are visited most often and how usable the site is. Session recording (Webvisor) in Yandex Metrica is currently switched off.

Measuring advertising performance — visits via tagged links (with UTM parameters) are recorded to understand which advertising brings in booking requests.

Protecting the site and the booking form from spam and automated abuse.

We do not sell or share personal data with third parties for marketing purposes. Data may only be passed to technical service providers that help the site operate and process requests:

Website hosting and infrastructure — Vercel Inc.

Processing and delivering booking requests — the Telegram Bot API (a notification is sent to Telegram) and the Resend service (a copy is sent by email).

Web analytics — Yandex Metrica (Yandex LLC), which collects statistics on site visits and referrals from advertising links, and processes data under its own privacy policy.

Payment services — the site does not yet accept online payments. Should online payment be added in the future, the specific payment provider and how payment data is handled will be described here.

Each of these providers processes data only to the extent needed to deliver its service, and in accordance with its own privacy policy.

The site uses cookies from Yandex Metrica for web analytics — they help us understand how visitors use the site and track referrals from advertising links. Session recording (Webvisor) is currently switched off.

Technically necessary cookies may also be used to ensure the pages work correctly.

Booking request data is retained for as long as necessary to process the booking and maintain subsequent contact with the guest, and to comply with applicable legal record-keeping requirements.

We take reasonable technical and organizational measures to protect data against unauthorized access, alteration, or loss. Data submitted through the site is transmitted over a secure connection (HTTPS).

You may ask us what data we hold about you, request that inaccurate data be corrected, or ask for it to be deleted — provided this does not conflict with applicable legal record-keeping requirements.

To do so, please contact us using the details below.

For any questions about this policy or how your personal data is processed, you can reach us by phone or email, both listed in the site footer and on the booking page.